Welcome to this Special FAQ page. Before contacting us regarding the Corona COVID-19 virus and our events, we ask you to read this list of most frequently asked questions. Normally you'll find the answer here and contacting us is superfluous. Thank you in advance for your understanding and hopefully we will be able to give you definitive answers to the many questions very soon.
Already cancelled events : NorthC Trail & Walk, Triathlon Herderen, Team Trail, Grand Raid, NaturaRun Hoeilaart, EPIC200, Scott Xtrails Vogezen, Trail du Marskstein, Trail du Grand Ballon and EPIC300.
Events "on hold" : Triathlon Bilzen, Chimay Walk, Trail de Chimay, Naturarun Meerdaalwoud, Afterwork Trail La Hulpe, Afterwork Trail Kluisbergen, Double Dice Maboge, TriNatura La Roche, Naturarun Genk, Longest Day, Trail d'Orval en The Cave Triathlon.
WHAT WITH MY REGISTRATION IF THE EVENT IS CANCELLED?
Currently we do not have a clear view on the impact of this Corona crisis on our organization/company. Let us all be patient for a moment, it is in everyone's interest to let public health take precedence over economic/financial considerations. Hopefully the crisis will end soon, and we’ll be able to take stock with full knowledge of the facts and see what is possible event by event. After everything has been cleared up, we’ll try to find a solution and/or compensation for everyone, of which we will inform you. It’s possible that an event will be moved, or you can move the registrations to 2021 or another event.
In the meantime, keep exercising/moving and we'll do our best to welcome you back to our starting line as soon as possible!!
MY EVENT HAS TE STATUS PAUSE/ON HOLD, WHAT DOES THAT MEAN?
An event with the status pause/on hold means that it is currently not possible to register because we are afraid the event will not be able to continue due to COVID-19. However, the event has not been officially cancelled yet because it's still a bit premature and there is still a small chance that it will be able to continue. We are monitoring everything closely and as soon as we receive signals that it will not work out, we will change the status pause to cancelled and notify all registrants via email.
IS MY ACTI+ CANCELLATION INSURANCE STILL VALID IF THE EVENT IS CANCELLED?
The Acti+ cancellation insurance is a product of Larrsie, the registration module that takes care of the registrations of the races of Sportevents. It is only valid if you are personally prevented by f.e. illness. In case of a cancellation of the event for any reason, this insurance automatically expires. However, Sportevents guarantees that there will be some form of compensation. However, we ask you for some patience until everything is cleared up. As soon as we have a decision on this, we will communicate this.
WHEN WILL YOU COMMUNICATE A NEW DATE FOR THE EVENTS?
This will take some time. Nobody knows when events will be allowed to go on again. At the moment we're already working out some possible scenarios in which we will NOT allow events, which are normally on our calendar in the autumn and of which the registrations are not open yet, to take place and replace them with cancelled events.
WHEN WILL WE GET A DEFINITVE ANSWER CONCERNING OUR REGISTRATION?
This is impossible to say. Of course, we hope to be able to give a conclusive answer as soon as possible. Because we organise so many events, this is a very complex puzzle that requires a lot of coordination with different parties. We are currently aiming for the end of May to have everything ready. Let us hope
WHY DON'T YOU CANCELL ALL THE EVENTS AND ORGANISE THEM IN THE AUTUMN?
In the first place, we don't do this because municipalities just don't make any decisions about this right now and currently have other priorities. We all want to believe that this virus and this crisis will be over by the autumn, but in all honesty we also have to take into account that in 2020 we simply won't be allowed to organize anything. Secondly, we also do this out of respect for other organisers who have their event in the autumn. There will be less participants anyway because a large part will still be scared and will stay away from mass events. If everyone shifts their event to the autumn, the events that were not normally affected by this crisis will now also be among the victims and they will have far fewer participants anyway. ..
If you still have a question, click on the button below to go to the contact form.