Update 08.05.2020: The Cave Triathlon, La Chouffe Trail and Nisraman unfortunately join the list of cancelled events due to the Covid-19 virus. No communication is possible yet about the other summer events such as the Trail des Fantômes.
Welcome to this Special FAQ page. Before contacting us regarding the Corona COVID-19 virus and our events, we ask you to read this list of most frequently asked questions. Normally you'll find the answer here and contacting us is superfluous. Thank you in advance for your understanding and hopefully we will be able to give you definitive answers to the many questions very soon.
Already cancelled events : NorthC Trail & Walk, Triathlon Herderen, Team Trail, Grand Raid, NaturaRun Hoeilaart, EPIC200, Scott Xtrails Vogezen, Trail du Marskstein, Trail du Grand Ballon and EPIC300, Triathlon Bilzen, Chimay Walk, Trail de Chimay, Naturarun Meerdaalwoud, Afterwork Trail La Hulpe, Afterwork Trail Kluisbergen, Double Dice Maboge, TriNatura La Roche, Naturarun Genk, Longest Day and Trail d'Orval, The Cave Triathlon, La Chouffe Trail, Nisraman, Marathon du Grand Ballon, Walk For The Cure and 3 frontiers Trail Summer.
WHAT WITH MY REGISTRATION IF THE EVENT IS CANCELLED?
As soon as an event is cancelled, you will be notified by e-mail and different options will be offered. A cancelled event will not be moved to a later date in 2020, but will be re-organised in 2021. Consequently, your current registration will no longer be active and you will have to re-register as soon as the registrations open again. Concrete information regarding the compensation options will be sent to you by e-mail.
MY EVENT HAS TE STATUS PAUSE/ON HOLD, WHAT DOES THAT MEAN?
An event with the status pause/on hold means that it is currently not possible to register because we are afraid the event will not be able to continue due to COVID-19. However, the event has not been officially cancelled yet because it's still a bit premature and there is still a small chance that it will be able to continue. We are monitoring everything closely and as soon as we receive signals that it will not work out, we will change the status pause to cancelled and notify all registrants via email.
IS MY ACTI+ CANCELLATION INSURANCE STILL VALID IF THE EVENT IS CANCELLED?
The Acti+ cancellation insurance is a product of Larrsie, the registration module that takes care of the registrations of the races of Sportevents. It is only valid if you are personally prevented by f.e. illness. In case of a cancellation of the event for any reason, this insurance automatically expires. However, Sportevents guarantees that there will be some form of compensation. However, we ask you for some patience until everything is cleared up. As soon as we have a decision on this, we will communicate this.
WHEN WILL YOU COMMUNICATE A NEW DATE FOR THE EVENTS?
As soon as an event is cancelled, you will be notified by e-mail. The new, provisional date is communicated in this e-mail and usually takes place in the same period in 2021 as the period in which the cancelled event would take place.
For example, the NaturaRun Hoeilaart has been cancelled and basically took place on april 5th 2020. The new provisional date is April 4th 2021.
Attention: as soon as an event is cancelled, your current registration for this event is no longer valid. You will have to follow the steps communicated by e-mail and re-register for the event as soon as the registrations open.
WHEN WILL WE GET A DEFINITVE ANSWER CONCERNING OUR REGISTRATION?
As soon as an event is cancelled, it will appear on the event website (the image will change to an image with the mention "Cancelled") and you will receive an email about it. Is the event paused on the website and you have not yet received an email? This means that no official decision has been made. The event will therefore continue for the time being but registrations are currently not possible until further notice.
WHY DON'T YOU CANCELL ALL THE EVENTS AND ORGANISE THEM IN THE AUTUMN?
Out of respect for our fellow organizers who are organizing their event(s) in the 2nd half of the year, we have decided not to move any of our cancelled events to autumn 2020. This will only result in an oversupply of competitions/events and even more organizers will be at a disadvantage. At the same time, it is not certain that events will be able to take place in the autumn of 2020 again.
If you still have a question, click on the button below to go to the contact form.